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General shipping information:

We have a fixed shipping rate of 24.00 USD which covers all of the United States.

Once your order has been shipped, please allow up to 72 hours for delivery depending on your location.

We endeavor to fulfil all orders as soon as possible. However, please be aware that particularly during high demand periods like Christmas, some minor delays may occur. In all cases we go out of our way to dispatch your goods to you as soon as possible. We will notify you if we are unable to fulfil your order.

We work hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 24 Hours before being approved for shipment

You can check the status of your order by logging in to your account, or for additional assistance regarding your order, please email sales@meleeexpress.com ensure you have your order number handy.

When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.

For security reasons, a signature by an adultis required for all deliveries.

If you're not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.

Yes it is. The parcel is insured as long as it is unopened.

If the parcel arrives damaged or torn, you must report this to the delivery person and NOT accept the shipment and NOT sign it. We also would like to ask you to make a video of the damaged parcel in the presence of the delivery person. You are also asked to take the full ID information of the delivery person. You are also asked to please contact us immediately.

For the time being, we do not ship outside of the USA. Unfortunately.

We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our team. To change your shipping address, please contact our Customer Service team as soon as possible via sales@melee-express.com and ensure you include order number.

Never disclose the tracking number to other people. Cases of fraud where the criminal reroutes a package to an address other than the billing address (by knowing the tracking number) have occurred.

We ship using Parcel Pro – UPS packaging only. The parcel should be delivered sealed and not damaged in any way. In addition, Parcel Pro – UPS demands all parcels be packed by their own packaging material. We also attach the invoice and necessary documents if required.

Here we give a practical explanation of how we pack our parcels for shipping

Parcel

www.parcelpro.com

Our Sources

Polished. Not re-polished. All our diamonds originate from respected diamond mining companies. Not from prior used Jewelry. Not from blood diamonds.

Our Assortments

We know how frustrating it is to have different qualities in the same jewel. If you to reorder diamonds for a previously made jewel, be assured that the second batch will be exactly the same as the first.

Our Calibration

We are as meticulous as you are. Your settings are perfectly calibrated so are our diamonds. They’ll always fit, guaranteed.

Our Packaging

Each size and for each sub-project is individually packed, and labeled. On the label you’ll have standard; the size, number of stones, color, purity, and carat weight. We will also add any reference information you should need, should you so desire.

NO LAB-GROWN!

We offer you 100% natural earthed diamonds. All our diamonds are “NO LAB-GROWN” tested with the foremost advanced technologies the industry has.

Express Delivery

From our table to your bench. We know how crucial the timing is for the diamond setter or the jeweler to get the jewelry delivered on time. We offer you over night delivery of your melee. We go out of our way, to make your day!